ABOUT US

 

Signature Colour Company is a company registered in England and Wales.

Registered Office: 118 Rampton Road, Willingham, Cambridge CB24 5JF

Email: info@signaturecolourcompany.com

 

These Terms apply to the sale of goods and services through www.signaturecolourcompany.com

 

ORDERS

 

Goods

 

Orders are only accepted once we send written confirmation.

It is your responsibility to check your order details before submission.

 

Services (Classes and Events)

 

Bookings are confirmed upon written confirmation and receipt of any required deposit or payment.

 

PRICES & PAYMENT

 

All prices are in GBP (£) and exclude delivery charges unless stated.

 

Prices may change without notice, but this will not affect confirmed orders.

We accept major debit and credit cards. Payment is authorised at order and charged on despatch (goods) or at booking (services).

 

We are not responsible for pricing errors on third-party websites.

 

PROMOTIONS

 

Only one promotion code may be used per order unless otherwise stated.

 

If part of an order is returned, discounts will be applied proportionately.

 

Promotions may be withdrawn at any time.

 

 

GOODS TERMS

 

 

Delivery

 

Delivery times are estimates only.

 

Risk passes to you when goods are delivered to the address provided. Ownership passes once full payment has been received.

 

We are not liable for delays caused by events beyond our reasonable control.

 

Your Right to Cancel (Online Orders)

 

Under the Consumer Contracts Regulations 2013:

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• You may cancel your order within 14 days of receiving the goods.

• You then have 14 further days to return the goods.

 

To cancel, notify us in writing (email is sufficient).

 

Refunds will be issued within 14 days of receiving returned goods.

 

We will refund the cost of the goods and standard delivery charges (excluding premium delivery upgrades).

 

You are responsible for return postage unless goods are faulty.

 

We may reduce your refund if goods show signs of handling beyond what is necessary to establish their nature and function.

 

The following cannot be returned unless faulty:

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• Custom or personalised goods

• Cosmetic products which have a seal broken

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Faulty or Incorrect Goods

 

Under the Consumer Rights Act 2015, goods must be:

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• As described

• Of satisfactory quality

• Fit for purpose

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If goods are faulty within 30 days of receipt, you are entitled to a full refund. Please contact info@signaturecolourcompany.com with your order number and details.

 

 

SERVICE TERMS

 

Colour Analysis Consultation Appointments

 

We reserve the right to cancel appointments and will give participants as much notice as possible, ideally 3 days.

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You may change your appointment with up to 24 hours notice. Best endeavours will be made to rearrange your appointment at a mutually convenient time.

 

Cancellations:

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• Less than 24 hours notice, a refund of 50% will be given if a suitable alternative date cannot be arranged.

• Substitutes are permitted.

 

If a cancellation is made by us and an appointment cannot be rearranged, you will receive a full refund.

 

Participants must:​

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• Be aged 14 or over.

• Participants aged 14 –17 must attend with a participating adult.

 

 

SAFETY & ALLERGIES

 

You are responsible for informing us of any allergies prior to attending a consultation or event.

 

We cannot guarantee allergen-free environments.

 

GENERAL TERMS

 

Liability

 

Nothing in these Terms excludes or limits liability for:

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• Death or personal injury caused by negligence

• Fraud or fraudulent misrepresentation

• Any liability that cannot be excluded by law

 

Subject to the above:

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• Our total liability shall not exceed the amount paid for the goods or services.

• We are not liable for indirect or consequential losses.

• We are not responsible for injury resulting from misuse of products or failure to follow safety instructions.

 

Business Customers

 

If you purchase in the course of business:

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• Consumer protection legislation does not apply.

• Our liability is limited to the purchase price of the goods or services supplied.

 

INTELLECTUAL PROPERTY

 

All content, images, branding and materials on this website are owned by or licensed to Signature Colour Studio.

 

You may not reproduce or use any content without written permission.

 

PRIVACY & MARKETING

 

We process personal data in accordance with our Privacy Policy.

 

Transactional emails will be sent in relation to your orders.

 

Marketing emails are optional and you may unsubscribe at any time.

 

FORCE MAJEURE

 

We are not liable for delay or failure to perform obligations due to events beyond our reasonable control, including extreme weather, supplier failure or government restrictions.

 

COMPLAINTS

 

Please contact info@signaturecolourstudio.com with any concerns. We aim to resolve issues promptly and fairly.

 

GOVERNING LAW

 

These Terms are governed by the laws of England and Wales.

 

Any disputes shall be subject to the jurisdiction of the courts of England and Wales.

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These Terms and Conditions were updated on 20 May 2026